1. Help Center

MutawifHub is committed to providing timely and professional support to all registered users. Our support team is available to assist with enquiries relating to the use of the platform and will make reasonable efforts to investigate and resolve reported issues.

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The Help Center can assist with, but is not limited to:

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• Account registration and login assistance

• Profile verification enquiries

• Booking guidance

• Payment enquiries

• Refund requests

• Cancellation requests

• Technical issues

• Account security concerns

• Reporting inappropriate behaviour

• General platform enquiries

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While MutawifHub will make reasonable efforts to assist users, resolution times may vary depending on the complexity of the matter, the availability of supporting information and whether additional investigation is required.

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Certain matters involving disagreements between Pilgrims and Mutawifs may require evidence from both parties before a decision can be made.

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MutawifHub reserves the right to decline requests that fall outside the scope of platform support or that involve matters beyond the reasonable control of the platform.